SOFTWARE ENGINEER - CXONE, AUSTIN, TX (REMOTE)

Contract : 12+ Months

Job Description:·  

Our client is hiring for a Software Engineer and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center and will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process.
You will work in both test and development production environments and work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.

 Required Skills:

• 8 or more years of IVR and ACD development experience

• 4 or more years of CXone Studio scripting

• CRM integration experience

• Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is preferred

• Bachelors degree in computer science, IT, or engineering preferred